At ACTIVE LABS UK, we are committed to providing high-quality products and excellent customer service. If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order at Orders@activelabsuk.co.uk.

To qualify for a return, the item must be unused, unopened, and in its original packaging. Returns that do not meet these conditions may not be eligible for a refund or replacement.

Once your returned item has been received and inspected, we will notify you regarding the status of your refund. If approved, the refund will be processed to your original payment method within a reasonable timeframe.

Please note that shipping charges are non-refundable, and customers are responsible for return shipping costs unless the return is the result of our error, such as receiving an incorrect or damaged product.

If you have any questions about our Return & Refund Policy, please contact our support team at support@activelabsuk.co.uk. We are always happy to assist you.